Effective Date
January 1, 2025
Jurisdiction
Sri Lanka
Company
LuxeGlow Cosmetics (Pvt) Ltd
Welcome to LuxeGlow Cosmetics. By accessing or using our website at www.luxeglowcosmetics.lk, placing an order, or creating an account, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. These terms apply to all visitors, customers, and users of the site.
By using LuxeGlow Cosmetics website, you confirm that you are at least 18 years of age, have read and understood these terms, and have the legal capacity to enter into a binding agreement. We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the new terms.
We make every effort to display our products accurately. However:
All prices are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
Prices are subject to change without prior notice. The price charged will be the price displayed at time of checkout.
We accept Visa, Mastercard, online bank transfers, and cash on delivery for eligible areas.
All transactions are encrypted via SSL. We do not store your full card details on our servers.
In case of a pricing error, we reserve the right to cancel the order and offer a full refund.
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive an email confirmation from us.
| Zone | Delivery Time | Charges |
|---|---|---|
| Colombo Metro | 1–2 Business Days | Rs.250 |
| Western Province | 2–3 Business Days | Rs.350 |
| Other Provinces | 3–5 Business Days | Rs.450 |
| Orders above Rs.5,000 | As per zone | FREE |
Delivery times are estimates only and may be affected by public holidays, weather, or courier delays. We are not liable for delays beyond our reasonable control.
We want you to love your purchase. If you're not satisfied, our return policy is:
When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse our platform.
All content on this website — including logos, images, text, product descriptions, design elements, and graphics — is the intellectual property of LuxeGlow Cosmetics or its licensors and is protected under Sri Lankan and international copyright law. You may not copy, reproduce, distribute, or use any content without prior written permission.
LuxeGlow Cosmetics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the specific order giving rise to the claim. We are not responsible for any adverse reactions to cosmetic products — always perform a patch test before use.
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
If you have any questions about these Terms & Conditions, please don't hesitate to contact us.